consulting

I partner with hospitality operators across the country to provide the necessary support you need to create sustainable culture.

This work looks different for everyone, but the result is the same: a restaurant team in tune with your ethos and mission. A suite of tools–from SOPs to service manuals–to guide your daily operations. A newfound love of boundaries and accountability (really!). And leadership structure, routines and habits that promote sustainability and growth for all. 

I offer A to Z project management support for restaurants, and create a unique suite of services for every client. That might include–

  • Sourcing Vendors & Partnerships

  • Service Training

  • Community Building to bring awareness that your business is open

  • Hiring & Training Support 

  • Developing Service Manuals (both manager manuals and service team manuals)

  • Managing DOH Pre-opening Inspections

  • Facilitating Contractor Relationships

  • An expert who’ll understand and build systems, create your service and training manuals, facilitate your hiring process, help with team delegation, create your service and training manuals, and more.

    • Saved time and tension

    • A feeling of control

    • Predetermined access and availability to me

    • Quick response times and strict deadlines (for me and you)

    • Individual coaching for your executive team (if needed)

  • A structure, SOPs and manuals to refer back to on a daily basis

    • A leadership structure, culture, routines and habits that promote sustainability and growth for all

    • A structure, SOPs and manuals to refer back to on a daily basis

    • A newfound love of boundaries and accountability (really!)

  • While I love helping you ensure a your business is operating smoothly, that can only happen when I’m focused on the biggest levers in your restaurant. So, while the following items aren’t part of your package, I’m happy to refer you to others who can help with these services:

    • HR related discussions (disciplinary actions)

    • Leading service

    • Payroll/Accounting practices

    • Inventory

    • Legal services/guidance

    • PR / Marketing

“Kim is a true expert in the Hospitality industry. Her thoughtful approach and attention to the details makes opening a restaurant seamless. She takes the stress off ownership by communicating what needs to be done and manages expectations to ensure all is done. I have truly enjoyed working with Kim and know she can handle any restaurant project that comes her way.”

— Liz Schwartz, Owner, EHS Business Solutions